How Chopt does restaurants emails
1. Your Salad's New BFF: Fiery Feta Dressing
Objective
To re-engage customers by announcing the limited-time return of the popular Fiery Feta dressing, encouraging immediate purchase through urgency and flavor-driven messaging. The email aims to drive direct sales while reinforcing brand loyalty through nostalgia and product quality.
Why this works
The email leverages emotional nostalgia by calling the dressing a 'fan favorite' and 'back again,' tapping into customer memory and loyalty to create instant recognition and desire without needing to re-educate the audience on the product’s value.
How to implement
It masterfully combines sensory language, 'shockingly delicious,' 'burst of flavor,' 'creamy feta with a swirl of harissa heat', to evoke taste and texture, making the product feel irresistible even in a static image, which boosts conversion potential.
Pro Tip
Add a small visual indicator like a countdown timer or 'Only X bottles left' near the CTA to amplify urgency, since the 'limited time' claim is currently text-only and lacks psychological pressure to act immediately. • Include a mini testimonial or social proof snippet, such as '92% of customers say it’s their top dressing', near the product description to strengthen credibility and reduce hesitation for first-time buyers.
2. It's Crunch Time
Objective
This email aims to drive immediate orders for Chopt’s limited-time Tahini Caesar Crunch Salad by highlighting its unique crunch and modern twist on a classic, while leveraging urgency through scarcity messaging.
Why this works
The email brilliantly leverages sensory appeal by emphasizing 'crunch' in both the subject line and headline, creating an immediate emotional hook that aligns with the product’s tactile experience and differentiates it from standard salads.
How to implement
By explicitly naming the partnership with Seed + Mill Tahini, the campaign builds credibility and curiosity, turning a simple ingredient into a storytelling device that elevates the salad from ordinary to artisanal and intentional.
Pro Tip
Add a small countdown timer or 'Only X left!' indicator near the CTA to reinforce urgency visually and psychologically, which could increase conversion by making scarcity feel more immediate and real. • Include a customer testimonial or star rating beneath the salad description to build social proof, especially since the product is new and unfamiliar, this would reduce perceived risk and boost confidence in ordering.
3. Meet the Fall Menu
Objective
To introduce and drive orders for Chopt’s limited-time fall menu items by highlighting their seasonal, Mediterranean-inspired flavors and encouraging immediate purchase through clear CTAs. The email aims to create excitement around new offerings while reinforcing brand identity through visual appeal and descriptive storytelling.
Why this works
The email brilliantly frames seasonal dishes as emotional experiences, not just meals, by tying them to autumnal warmth and Mediterranean soulfulness, which elevates perceived value and taps into sensory nostalgia.
How to implement
Each product is given its own spotlight with rich, mouthwatering visuals paired with concise yet evocative copy that blends ingredients, origin stories, and flavor promises, a winning formula for food marketing that drives desire and clarity simultaneously.
Pro Tip
Add a subtle countdown timer or 'Limited Time Only' badge near the hero section to create urgency around the fall menu’s availability, encouraging faster action without overwhelming the clean layout. • Include a short customer testimonial or social proof near the product descriptions, such as 'Rated 4.8/5 by fall menu fans', to reinforce credibility and reduce hesitation before ordering.
4. Tony's Summer Salad
Objective
To introduce and drive orders for Tony Shure’s digital-exclusive summer salad by leveraging his personal story and founder credibility, while encouraging immediate action through a clear CTA.
Why this works
The email brilliantly humanizes the brand by spotlighting the co-founder’s personal passion for healthy eating, which builds emotional trust and positions the salad as a curated, authentic creation rather than just another menu item.
How to implement
By labeling the salad as a 'digital-exclusive' and tying it to seasonal flavors, the campaign creates urgency and exclusivity, making the offer feel special and timely, a smart psychological trigger that boosts conversion potential.
Pro Tip
Add a small countdown timer or 'Limited Time Offer' badge near the CTA to amplify urgency, since the email currently lacks temporal pressure despite promoting a seasonal, digital-exclusive item. • Include a short customer testimonial or star rating near the salad description to reinforce social proof, the current layout relies solely on founder credibility, which could be strengthened with peer validation.
5. Summer Is Wrapping Up
Objective
This email aims to create urgency around Chopt’s limited-time Summer Menu by reminding customers that only two weeks remain to enjoy seasonal wraps before they’re gone, encouraging immediate ordering through compelling visuals and flavor storytelling.
Why this works
Chopt masterfully combines seasonal urgency with mouthwatering product storytelling, framing each wrap as a fleeting summer experience that customers won’t want to miss, a powerful emotional hook that drives immediate action.
How to implement
The use of circular ingredient icons above each wrap description visually reinforces flavor profiles without cluttering the layout, making it easy for customers to mentally taste the dish before clicking through to order.
Pro Tip
Add a countdown timer beneath the hero headline to visually reinforce the '2 weeks left' urgency, making the deadline feel more immediate and actionable for time-sensitive customers. • Include a short customer testimonial or social proof near the product descriptions, such as '92% of customers say this is their favorite summer wrap', to boost credibility and reduce hesitation before ordering.
6. 🎉 Your Chance to Win: Place a Catering Order & Enter the Sweepstakes!
Objective
This email aims to drive first-time catering orders by incentivizing users with an automatic sweepstakes entry for a $100 gift card, while also offering an immediate 10% discount to reduce friction and encourage conversion.
Why this works
The email brilliantly ties a high-value incentive, a $100 gift card sweepstakes, directly to the desired action of placing a first catering order, making the offer feel like a bonus rather than a bribe, which increases perceived value without discounting the product.
How to implement
By prominently featuring four key benefits, local ingredients, options for everyone, quick reordering, and streamlined delivery, the email preempts common catering objections before they form, building trust and reducing decision fatigue for hesitant first-time buyers.
Pro Tip
Add a small countdown timer or urgency indicator near the promo code section to emphasize the limited-time nature of the 10% discount, which could nudge procrastinators toward immediate action without cluttering the design. • Include a brief testimonial or social proof snippet, such as 'Over 5,000 teams catered this month' or a 5-star quote, near the CTA to reinforce credibility and reduce perceived risk for first-time catering customers.
7. ⏳ Last Call: Enjoy 10% Off Catering & Enter the Sweepstakes!
Objective
This email aims to drive immediate catering orders by offering a limited-time 10% discount while incentivizing first-time customers with entry into a $100 gift card sweepstakes, creating urgency and dual motivation to act.
Why this works
The email brilliantly combines a time-sensitive discount with a sweepstakes entry to amplify perceived value, making the offer feel both urgent and rewarding beyond just the immediate savings.
How to implement
By anchoring the promotion to first-time catering customers, Chopt strategically targets new users while subtly encouraging them to experience the service with low risk and high reward potential.
Pro Tip
Add a countdown timer near the CTA to visually reinforce urgency and prevent users from delaying their decision beyond the promo’s expiration date. • Include a short testimonial or customer quote from a past catering client to build social proof and reduce perceived risk for first-time buyers.
8. Colin's Summer Salad
Objective
To introduce and drive orders for Colin McCabe’s digital-exclusive summer salad by leveraging his founder story and personal brand to create emotional connection and urgency around a limited-time offering.
Why this works
By spotlighting the founder’s personal story and culinary vision, the email transforms a menu item into a narrative-driven experience that builds trust and emotional resonance with the audience.
How to implement
The salad is positioned not just as food but as a sensory upgrade, specifically for fans of a popular item, which creates instant relevance and reduces decision fatigue by anchoring to existing preferences.
Pro Tip
Add a subtle countdown timer or 'while supplies last' indicator near the CTA to reinforce urgency, since the email implies exclusivity but doesn’t visually communicate time sensitivity. • Include a short testimonial or social proof snippet, even just one line from a customer, to validate the salad’s appeal and reduce hesitation for first-time buyers.
9. The Ultimate Hummus Harissa Bowl
Objective
To drive immediate orders for Chopt’s new Ultimate Hummus Harissa Bowl by highlighting its unique flavor profile and partnership with Ithaca Hummus, while also re-promoting the popular Fiery Feta dressing to boost add-on sales.
Why this works
Chopt brilliantly leverages a co-branded ingredient, ITHACA Hummus, to elevate perceived quality and authenticity, turning a simple bowl into a culinary collaboration that feels exclusive and chef-curated.
How to implement
The email uses sensory-rich language like 'heats things up' and 'harmony of flavors' to evoke taste and emotion, making the dish feel experiential rather than transactional, which increases desire and urgency to try it.
Pro Tip
Add a small visual indicator, like a 'New' badge or flame icon, next to the Ultimate Hummus Harissa Bowl in the hero section to immediately signal novelty and differentiate it from returning items. • Include a brief customer quote or star rating under the bowl description to build social proof and reduce perceived risk for first-time buyers of this new menu item.
10. Enjoy 10% Off with NEW Online Catering
Objective
This email aims to drive adoption of Chopt’s new online catering platform by offering a 10% discount on the first order, encouraging event planners to experience the convenience and variety of their digital menu options.
Why this works
The email brilliantly ties emotional appeal to practical utility by opening with 'For the Love of Salad', immediately connecting with food lovers while positioning catering as a natural extension of their passion for quality meals.
How to implement
By listing specific catering offerings like 'Craft-Your-Own Salad Bar' and 'Dessert Platters' with checkmarks, the email reduces decision fatigue and visually reinforces variety, making the platform feel comprehensive and customizable without overwhelming the reader.
Pro Tip
Add a small countdown timer or expiration date near the promo code to create urgency, since the code expires 10/3/2023, visually highlighting that deadline could boost immediate conversions. • Include a brief testimonial or social proof from a recent catering client in the hero or offer section to build trust and reduce perceived risk for first-time online caterers.