Retention

Get the ones who drifted off to come back

The reminder that brings someone back for their next appointment goes out whether or not you remembered it. Written, designed and timed by us.

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A week of it.

Every one of these is a customer who had already bought once and was drifting. Your part is the approving.

  1. Mon 08:00 Sent the win-back to 214 who have not been in since June Email
  2. Tue 11:24 Texted the twelve who opened but did not book SMS
  3. Wed 09:05 Next month's run written, waiting on you Approval
  4. Thu 18:40 Cleaned 63 dead addresses out of the list List
  5. Fri 16:30 Month reported: 41 came back, $2,900 booked Report

Needed you. Did not.

The numbers you actually want.

38%

of revenue from people who had already bought

41

customers brought back in a month

62%

fewer missed appointments

10min

of your month, approving it

One agent, every job in it.

Nine of them, and you do not lift a finger.

  1. Customer list

    Cleaned, deduplicated and kept in your name.

  2. Win-backs

    The ones who drifted, asked back at the right moment.

  3. Reminders

    Before the appointment, so the chair is not empty.

  4. Rebooking

    The nudge the front desk never has time to send.

  5. Email

    Written, designed and sent, and shown to you first.

  6. SMS Soon

    For the things that cannot wait for an inbox.

  7. WhatsApp Soon

    Where your customers already answer.

  8. Segments

    New, regular and lapsed, each spoken to differently.

  9. Reporting

    Who came back, what they spent, what we changed.

The difference it makes.

The same month, run the two ways.

With Retention

  • The list kept clean
  • Reminders that always go
  • Written for who is reading
  • Lapsed customers asked back
  • You see who is drifting
  • Nothing to learn

On your own

  • A list nobody has touched
  • Reminders when someone remembers
  • The same email to everyone
  • Customers who quietly stopped coming
  • No idea who is lapsing
  • Another tool to learn

Where it runs.

No packages to decode. Everything we cover under this, and what is live today.

Frequently asked questions

Answered in full rather than hidden behind a click. If yours is not here, ask us.

Do I need a customer list already?

It helps, but it is not required. If you do not have one we set up the capture first, on your website and at the counter, and build from there.

Will this annoy my customers?

Only if it is sent badly. We write for a reason to make contact, keep the frequency low and take anyone off the list the moment they ask.

What about data protection?

The list stays in your name, consent is recorded, and every message carries a working unsubscribe. We will tell you plainly if something you want to send is not allowed.

The rest of the engine.

One strategist runs every one of them, on the same price.

Paid ads New customers, from Google and Meta SEO/GEO Being the one they find nearby Website Built, hosted and tuned to get enquiries Front Desk Calls and messages picked up for you
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Twenty minutes, no script.

Tell us what you sell and what a customer is worth to you. We show you where the biggest gap is, using your own numbers.

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No agency retainer. No six-month onboarding. No contract.